Appointments, Cancellations & Payment Policies

We understand that life can become unexpectedly busy and that plans can change without warning. That's why we offer our clients the flexibility to change or cancel their appointment at no charge, provided they give us at least 24 hours' notice.

Late cancellations or no-shows will incur 50% of the service fee to cover our time and effort. We do not accept cancellation or rebooking by email. Please call the location directly.

As a courtesy, we will call, text, or email to confirm your service appointments one to two business days before the appointment date. Please confirm or change your appointments as soon as possible, as missed appointments or late cancellations will incur the cancellation fee.

You will not be charged for your appointment until after you receive your service, at which time you may present your pre-paid receipt/order number.

When you schedule your appointment with us, you are agreeing to these policies.

All sales are final and non-refundable for cash value. You may exchange your unused purchases for another treatment or package with management approval. Any remaining credit may be exchanged for other full-priced services provided.

Eligibility for Return

• Products must be returned within 7 days of purchase.
• Returns are only accepted if products are unused, unopened, and in their original packaging.
• A receipt or proof of purchase is required for all returns.

Non-Returnable Items

• Products marked as final sale or promotional items are non-returnable.
• Opened or used products cannot be returned due to hygiene concerns.

Return Shipment Process

Shipping costs are non-refundable unless the return is a result of our error (e.g., wrong item sent, product defective).

Exchanges

• Exchanges are allowed for defective or damaged items.
• To request an exchange, contact customer service within 7 days of receiving the item.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.

Rejuvaline accepts all major forms of payment, including credit cards, debit cards, and approved digital payment methods. Personal checks are not accepted.

Select services and treatments may be eligible for payment through HSA/FSA accounts, depending on your individual plan coverage. We recommend consulting with your provider before your appointment to confirm eligibility.

Full payment is due at the time of service unless otherwise arranged in advance.